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Hotelier - Scott Dunlop
Written by Rosanna Caira
The Gak Eco Resort at Treasure Mountain
No one could mistake Scott Dunlop for being a typical hotelier.
The native of London, Ont., didn’t attend hotel school and he’s never
even held a hotel job. “My background is in education, with a healthy
dose of entrepreneurship,” says the 39-year-old father of two. A
few years ago, Dunlop bought a tract of land two-and-half-hours east
of Vancouver with the intent to build an outdoor school for kids.
But somewhere along the way he decided to create an eco-resort getaway
instead.
Dunlop spent the past three years developing his rustic property,
and just last month he opened the “doors” to the Gak Eco Resort at
Treasure Mountain, a natural sanctuary featuring 15 yurts (nomadic
tents that accommodate up to five people each) located on 180 acres
of rugged land, 40 kilometres in the backcountry. The facility is
off the grid but it features many of the creature comforts guests
would expect from a resort, in addition to offering “serenity, solitude
and peace of mind.”
“Our initiatives are related to achieving a zero-footprint on the
environment while providing the comforts of a traditional hotel,”
says Dunlop. Guests are free to custom design their own adventure
packages, including alpine hiking, yoga or flyfishing. The hotel’s
core demographic is wide-ranging, between 25 and 60 years old. “Most
of our clientele are from B.C., and they visit for leisure or for
one of our programs.”
Everything about the resort is unconventional. “I don’t oversee
any staff, although our team consists of five people — each with
a role and skill-set to complement and contribute to our company
direction and goals,” says Dunlop.
With sustainability top of mind, each of the yurts generates all
its electricity via solar power and individual generators. They also
utilize composting toilets and collect rainwater for their showers.
Dunlop says his biggest challenge is to grow the business as much
as it allows. “It’s fairly easy to borrow money, even in tough times.
It’s more difficult to pay it back.”
Focusing on a simple service philosophy, Dunlop “strives to make
every experience with our guests and suppliers as productive, genuine
and enjoyable as possible.” But the fledgling hotelier is still keen
to discover the tenets of being a successful operator. “We’re putting
our best foot forward on a daily basis, making every effort to provide
a first-class experience,” he says. As in any business, it’s about
“providing amazing service in a relaxed atmosphere, offering a quality
product and a qualified staff that’s proactively attentive to the
needs of our guests.”
Through years of entrepreneurial experience, he’s learned to rail
against complacency. “I’d like to continue to grow this business
and see how it develops. Certainly, we have goals, which change from
time to time, but if we work hard and build solid relationships,
everything else should take care of itself.”
HOTELIER MAGAZINE - JULY/AUGUST
2009
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